Last Updated: 15.05.2025
At Metamies, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our online store and purchase products such as vapes and nicotine pouches.
1. Who We Are
Registered business operating the website.
Contact email: [email protected]
2. What Information We Collect
We may collect and process the following personal data:
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Full name
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Delivery address
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Billing address
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Email address
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Phone number
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Payment details (processed securely via third-party providers)
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Order history
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IP address and device information (for security and analytics)
3. How We Use Your Data
We use your information to:
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Process and deliver your orders
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Provide customer support
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Send order updates and relevant communications
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Detect and prevent fraudulent activity
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Improve our website and user experience
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Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
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To fulfill a contract (e.g., to process your order)
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With your consent (e.g., for marketing emails)
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To comply with legal obligations
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For our legitimate business interests (e.g., fraud prevention)
5. Sharing Your Information
We only share your data with trusted third parties when necessary, including:
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Payment service providers (e.g., card processors, crypto platforms)
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Courier and delivery companies (e.g., Omniva, DPD)
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Legal authorities (when required by law)
We do not sell or rent your personal data to any third parties.
6. Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law (e.g., for tax and accounting records).
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct any inaccurate information
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Request deletion of your data (where legally permitted)
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Withdraw consent at any time
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Object to data processing for direct marketing
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File a complaint with a data protection authority
To exercise any of these rights, contact us at [email protected]
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
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Enable essential site functionality
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Analyze website traffic
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Personalize your shopping experience
You can manage cookie preferences via your browser settings.
9. Age Restriction
Our store is intended only for customers aged 18 and above. We do not knowingly collect data from individuals under this age. By placing an order, you confirm that you are of legal age in your jurisdiction.
10. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date.
📩 Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: